Returns & Exchanges

At Hazelton's, we take pride in the quality of our gourmet food products and gift baskets. If your order arrives damaged or fails to meet our freshness standards, please contact us within 48 hours of delivery for a full replacement or store credit.

Return Process

• 1.
  Contact Customer Support

  Email our support team or use our live chat within 48 hours of receiving your delivery to report any issues with your food items.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the damaged products or packaging to help us process your claim quickly.

• 3.
  Verification Process

  Our quality assurance team will review your request to ensure it meets our freshness guarantee and safety standards for perishable goods.

• 4.
  Resolution

  Once approved, we will immediately arrange for a complimentary replacement delivery or issue a credit to your account for future purchases.