Frequently Asked Questions
Everything you need to know about our gourmet gifts and delivery services.
How do you ensure the freshness of your food products during shipping?
We use specialized temperature-controlled packaging and expedited shipping methods for all perishable items to ensure they arrive at your door in peak condition.
Can I customize a gift basket with specific dietary requirements?
Yes, we offer a wide range of customization options including gluten-free, vegan, and nut-free selections. Please contact our concierge team for personalized assistance.
What is your policy on shipping alcohol?
Hazelton's complies with all local and federal regulations. An adult signature (21+) is required upon delivery for any gift containing wine, beer, or spirits.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What should I do if my order arrives damaged?
We take great care in packing, but if an item arrives damaged, please contact our customer support within 48 hours with a photo of the package to arrange a replacement or refund.
Do you offer same-day delivery for local orders?
Same-day delivery is available in select metropolitan areas for orders placed before 11:00 AM local time. Check your zip code at checkout for availability.